Privacy Policy

Last updated: March 19, 2025

This Privacy Policy (“Policy”) explains who we are, how we collect, share and use personal information (also “Data”), and how you can exercise your privacy rights. Capitalized terms used but not defined in this Policy have the meaning given in the Terms and Conditions, as the Policy is subject to those Terms and Conditions. To learn more about our use of cookies and similar technologies, please review the Cookies Policy. By using our Website and Services, and purchasing our Products, you agree to the terms of this Privacy Policy.

We are IN2CORE, s.r.o. with a registered office at Agatova 33, 900 27 Bernolakovo, Slovakia (“IN2CORE”, “we”, “us”, and “our”). We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679. For the purposes of the EU data-protection legislation, we are the data controller of your Data. We collect personal and business-related data when you interact with our Websites, download our software (such as ScreenPort SDK) or our apps (including mobile and tablet apps, such as ScreenPort SDI), request quotes, make purchases of the Products, or seek support, as well as other services provided by us and on which a link to this Privacy Policy is displayed. 

Data We Collect and How We Collect It

We only collect Data we either need essentially for our operations or to provide you with the best customer experience during your pre-purchase, purchase, and post-purchase activities.

• Some of the Data is provided by you when you submit a form to request a quote or customer support; when you interact with our support via email, phone or chat; when you make a purchase from us and we ask for your billing, shipping and payment information; when you contribute to the community forum, subscribe to a newsletter or when you authorize us to post testimonials about our offer on the Websites or social media. We usually collect your email address, name, company name, contact information such as your billing/shipping address or phone number. We don’t collect or store sensitive Data. When you are making a card payment, a verified and secure third party that handles the card payment processing for us, will receive your card information and certain Data. To keep your data secure, even we cannot access your card information. The card processor generally provides us only with some limited information, such as your card’s type, expiration date and certain digits of your card number.
• Some of the Data is collected automatically, when you use our Websites, Services or Products, for example information about your device and app usage (such as the browser type, IP address, device model, connections, used features and settings etc.). We use this information to improve our offer or protect our rights, and this information does not identify you personally.
• Some of the Data is received through a third-party, e.g. through a social media platform (when you engage with our brand – like, comment, follow etc.), through a mail service provider (e.g. when interact with our newsletter) or through a payment processor (in order to process your transaction). We may also receive your Data indirectly from our resellers. When you contact them and express interest in our offer, they may pass your standard business information to us in order for us to fulfill your order.

How We Use the Data

We process your Data under the appropriate legal bases, including the following: 

• Performance of contract: To handle your quote request, provide pre-sales and post-sales services, invoicing, arranging and processing payments, shipping and tracking your order, providing customer support and troubleshooting.
• Legitimate interest: To pursue the legitimate interest of us or our third party partners and/or service providers; e.g. operating the Websites, providing you information about our offer that we believe you may find useful, monitoring marketing campaigns, improving our offer, or detecting and preventing fraud and illegal activities. Where we rely on legitimate interest to process your Data, you can object to that processing and we will stop processing your Data for the relevant purposes unless we have reasonable grounds or the processing is necessary in the context of legal claims.
• Where you give us consent: To send you our newsletter, to place cookies or similar technologies on our Websites in accordance with the Cookies Policy, to access Data stored on your device when you send us crash reports, or any other situation when we will upfront ask for your consent. Where we rely on consent to process your Data, you can withdraw your consent at any time.
• For legal reasons, usually when tax-compliance or record-keeping is required by law, or upon requests by the government or similar authorities.

Sharing Your Data

We will not sell or rent your Data to third parties for their marketing purposes. However, in order to run our business, we will share some of your Data:

• Publicly, if you voluntarily choose to feature your Data in a public space, e.g. your public profile in a testimonial, community forum, or a Product review, which will be available to any person with access to that content and it may be read, collected, and processed by others who visit the Websites. Please be careful when you share your Data publicly. To remove your Data publicly shared on our Websites, please contact us.
• With our service providers (third party organisations) such as software developers, payment processors, customer service platforms, social media and marketing platforms, cloud storage providers, security and fraud detection analysts, or professional advisers (accountants etc.). We limit the Data shared with these service providers to the extent reasonably necessary for them to perform their responsibilities. Detailed information about our service providers can be supplied upon request.
• With the resellers of the Products in your region, in order to provide the best customer experience and to process your order in an optimal way.
• When needed for legal purposes and compliance, such as when we are required to provide the Data in response to a court order, applicable law or legal process; or when we believe that the disclosure is necessary to prevent or respond to a fraud, or defend our Websites, Products and Services against illegal activities.
• In case of ownership change, e.g. if we merge with or are acquired by another company.
• Or if you consent to sharing your Data.

Where We Store Your Data

Your Data is stored on our own servers (located in EEA) and the servers of our third-party service providers (worldwide). Occasional hard copy files are kept in a secure location in our facilities (located in EEA). When your Data is transferred outside the EEA or UK, we ensure appropriate safeguards, such as Standard Contractual Clauses or your consent in certain circumstances.

How Long We Keep Your Data

We retain your Data for as long as is necessary to fulfill the purpose for which it was collected. Our retention periods will vary depending on the type of Data involved. Legal and regulatory retention periods may apply, such as tax record-keeping requirements. When we no longer have a legitimate need to process your Data, we will delete or anonymize it from our databases. 

Security of Your Data

The security of your Data is important and we provide industry-standard efforts to protect it. We implement technical and organizational security measures to protect personal data from unauthorized access, alteration, or disclosure. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to your Data only for those employees and service providers who require it to fulfil their job responsibilities. Despite these efforts, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Data Rights

If you are a resident of the EEA, you have the following rights under the GDPR, with respect to Data we hold about you as a controller. To exercise any of these rights, please contact us and we will be happy to comply in accordance with the GDPR requirements. Please note it can take up to 1 month to process your request.

• Right to access, correct, update, or delete your Data. We take reasonable steps to ensure that the Data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly anytime about accessing, correcting, updating, or deleting your data, or altering your Data or marketing preferences. 
• Right to withdraw consent where processing is based on your consent. 
• Right to object to processing of your Data, right to ask us to restrict processing of your Data or request portability of your Data. 
• Right to file a complaint to data protection authorities, if you have any unresolved concerns. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Protecting the minors and children’s privacy is especially important. Children are not eligible to use our Services and we ask that persons under the age of 18 do not submit any Data to us, browse our Websites or use/purchase our Services or Products at any time and in any manner.

If you are a California resident, please note that as a SME company, we do not meet the applicability thresholds of the CCPA/CPRA. However, we are committed to responsible handling and transparency for all our users, including those residing in California. We do not sell personal information, and we implement appropriate safeguards to protect any data we collect. If you have any concerns or questions regarding your personal data, contact us.

Following Brexit, data protection for UK residents is governed by the UK GDPR and the Data Protection Act 2018. UK residents have the same rights as EU residents under the GDPR, including: right to access – request a copy of your data, right to rectification – correct inaccurate or incomplete data, right to erasure – request deletion of your data, right to restrict processing – limit how we use your data, right to object – object to data processing for direct marketing, right to data portability – receive your data in a structured format, right to withdraw consent – withdraw consent at any time. To exercise your rights, contact us. If you believe your rights have been violated, you may file a complaint with the UK Information Commissioner’s Office (ICO).

External Links on Our Websites

Our Websites include links to other websites, whose privacy practices may be different from ours. Please read the privacy notice of any website you visit. If you submit your Data to any of those sites, your Data is governed by their privacy notices or policies.

Privacy Policy Updates

We may occasionally update this Privacy Policy. Any updates we may make will be posted on the Websites and, where appropriate, notified to you by email. Updates will be effective upon the posting of the updates. Your use of the Websites, Services and Products following the updates constitutes your acceptance of the updated Privacy Policy. We encourage you to periodically review the Privacy Privacy (generally found in the footer of the Websites) for the latest information on our privacy practices.

Contact Us

If you have any questions or comments about this Privacy Policy, drop us an email or contact us at IN2CORE, s.r.o. Agatova 33, 900 27 Bernolakovo, Slovakia or call +421 2 44252109.